Millions of people can get discounts on their bills - here's how
Summary
Many people who receive benefits can get discounts on their water, phone, and internet bills by asking their service providers for special lower-price plans called social tariffs. These discounts are not temporary sales but permanent lower bills for people who struggle to pay, though they are not available for energy bills like gas and electricity.Key Facts
- Social tariffs lower bills on water, phone, and broadband services for people receiving certain benefits.
- To get a social tariff, you must contact your service provider and show proof of benefits.
- These discounts are meant to help people who cannot afford full prices, not to get new customers.
- Each company sets its own rules for eligibility and discount amounts, and discounts may be paid for by higher prices for others.
- In England and Wales, all water companies have social tariffs, but rules differ; Scottish Water does not offer them.
- Ofcom provides a list of social tariff options for broadband and phone services.
- Energy bills do not have social tariffs, but companies offer other support programs for people who have trouble paying.
- People should be careful of scams pretending to offer help with bills and only trust official contacts.
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