Genpact’s Agentic AI Bet Starts in the Engine Room
Summary
Genpact is focusing on using AI to improve back-office business tasks like finance and supply chain operations. The company combines AI models with deep knowledge of how businesses actually work to create smarter AI tools that handle routine work while humans manage exceptions and ensure responsible use.Key Facts
- Genpact specializes in business-process services, primarily in hidden operations such as finance and supply chain.
- CEO Balkrishan Kalra aims to transform Genpact into an AI services company using its operational expertise.
- The company uses “agentic AI,” where AI agents perform tasks and humans handle exceptions and training.
- Their AI strategy emphasizes understanding real business workflows to improve how AI works in practice.
- Genpact started inside General Electric in 1997 and became independent in 2005.
- They focus on combining AI models with human validation instead of fully automating processes.
- Using smaller or simpler AI models for some steps can reduce costs and increase speed.
- Genpact applies this AI approach to areas like accounts payable, record-to-report, and insurance operations.
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