Summary
Tesco experienced technical problems with its website and app, preventing some customers from changing online orders or accessing Clubcard details. The company has apologized and stated that the issues have been resolved.
Key Facts
- Tesco's website and app had IT problems on Friday afternoon, affecting some services.
- Customers couldn't make changes to online orders or access Clubcard details during the issue.
- Tesco's spokesperson confirmed that the problem was a software issue, which has been fixed.
- Outage reports increased for a couple of hours, according to the monitoring site Downdetector.
- More than 20 million people use Tesco's Clubcard loyalty program for discounts.
- Two other large UK retailers, M&S and the Co-op, recently faced disruptions from cyber attacks.
- Tesco clarified that its issues weren't because of a cyber attack.
