CrossCountry ranked Britain's worst train operator
Summary
CrossCountry, a train company in Britain, received the lowest score in a passenger satisfaction survey for the first quarter of the year. The company had 72% of its trains arriving within three minutes of the scheduled time and canceled 7% of services. They have been asked to improve how they handle delays, provide better information, and reduce overcrowding.Key Facts
- CrossCountry achieved 72% on-time arrivals within three minutes and had a 7% cancellation rate.
- 79% of surveyed passengers were satisfied overall with CrossCountry's service.
- Passenger satisfaction with punctuality and reliability was 77%; only 46% were happy with how delays were managed.
- Passenger satisfaction was lower among disabled travelers (85%) compared to non-disabled passengers.
- Hull Trains and LNER were the top-rated train companies with 94% and 93% satisfaction scores respectively.
- More than 100,000 passengers were surveyed over six months ending in March.
- CrossCountry runs long-distance routes connecting cities like Cambridge, Cardiff, and Manchester.
- The company is improving trains with refurbishments, better cleaning, catering, wi-fi, and clearer information during disruptions.
- Transport Focus, the watchdog, urged CrossCountry to focus on reducing delays, improving passenger experience, and easing overcrowding.
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