How do people in the US describe customer service in 2026? ‘Debilitating, depressing, enraging. Ugh’
Summary
People in the US are very unhappy with customer service in 2026, especially with automated systems like chatbots. Many experience long waits, mistakes, and difficulties reaching real people to solve problems, causing stress and extra costs.Key Facts
- Many customers say AI customer service only helps with simple tasks and fails with complex issues.
- Automated chatbots often trap customers in endless loops without solving their problems.
- Complaints include telecom overcharges, poor product quality, and trouble with finance and health insurance companies.
- Examples include delayed medication deliveries, fraudulent phone charges, and missed repair appointments.
- Customers often spend days or weeks trying to fix issues, losing time and money.
- Companies like CVS, AT&T, FedEx, Rebel, and Samsung were mentioned with varying responses or no comment.
- Older Americans worry about retirement struggles due to these ongoing customer service problems.
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