Summary
A woman named Catherine Snowdon flew to Madrid but later found out her flight details had someone else's name. The airline, British Airways, claimed she hadn't flown, even though she was in Madrid, and had given a boarding pass with another person's name. Despite the error, she managed to board the flight due to a mix-up.
Key Facts
- Catherine Snowdon flew to Madrid but her boarding pass had the wrong name.
- She boarded the flight using a boarding pass with the name "Huw H."
- British Airways said there was no way she could have passed security with incorrect details, yet she did.
- Her return flight was canceled because the airline thought she didn't fly to Madrid.
- Catherine's employer had to book a new return ticket because of the mistake.
- British Airways offered a £500 voucher and refunded the extra ticket cost.
- The error happened because the names on her boarding pass and passport did not match.
- Catherine tried to investigate who "Huw H" was but found no clear answers.
