StubHub UK fined almost £900,000 over ‘hidden’ ticket fees
Summary
StubHub UK was fined nearly £900,000 by the UK competition watchdog for adding hidden fees at the end of ticket purchases. The company must also pay refunds totaling more than £590,000 to over 50,000 customers who were charged extra fees not shown at the start of booking.Key Facts
- StubHub UK was fined £889,200 for breaking consumer protection laws.
- They must pay refunds totaling over £590,000 to 51,350 customers.
- The average refund per customer is about £10.33.
- Hidden fees included mandatory delivery and service charges added only at checkout.
- This practice is called “drip pricing” and is illegal in the UK.
- The fine included a 40% reduction because StubHub admitted to the wrongdoing and settled.
- The UK Competition and Markets Authority (CMA) used new powers to enforce consumer law without going to court.
- The CMA is also investigating other companies like Viagogo UK, Gold’s Gym, and several homeware retailers for similar issues.
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