Ticket reseller StubHub UK customers to get refunds over illegal hidden fees
Summary
StubHub UK has been ordered to refund more than 50,000 customers and pay a £900,000 fine for not showing all ticket costs upfront. The Competition and Markets Authority (CMA) found that extra fees were added only at checkout, which is against the law.Key Facts
- StubHub UK must refund about £10 on average to each affected customer.
- The CMA fined StubHub £900,000 and said hidden fees are illegal.
- The issue involved mandatory fees like delivery and service charges added late in the purchase process.
- StubHub UK admitted breaking the law and took steps to fix the problem.
- The CMA is investigating other companies for similar pricing practices.
- "Drip pricing," where fees appear late rather than upfront, was banned last year.
- The CMA now has powers to order compensation and fines without going to court.
- The CMA’s investigation into another ticket firm, Viagogo, is still ongoing.
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