‘Extremely overwhelmed’: apartment renters face rising tide of fees
Summary
Many renters in apartments managed by Greystar, the largest apartment company in the US, pay many extra fees on top of rent. These fees include charges like “boiler management,” “solar rebill,” and “lifestyle fees,” some of which tenants and lawsuits say are unfair or illegal. Greystar is defending lawsuits in multiple states while also settling claims that it charged hidden fees.Key Facts
- Greystar owns or manages over 1 million apartments across the US.
- Tenants face many extra fees besides rent, including unusual charges like “boiler management fees” and “lifestyle fees.”
- The Guardian found at least 125 different fees listed in Greystar leases and documents.
- Half of these fees are mandatory for tenants.
- Some fees have fixed amounts, others are listed as “usage based” without specific prices.
- Tenants have filed multiple lawsuits in states like Colorado, California, Nevada, and Massachusetts challenging these fees.
- In 2023, Greystar paid $24 million to settle claims of overcharging renters but did not admit wrongdoing or agree to limit fees.
- Greystar denies the lawsuits’ claims and states it only charges fees allowed by law and leases.
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