Here’s what to do if your StubHub World Cup resale ticket is canceled
Summary
Many World Cup fans who bought tickets from the reseller StubHub found out just before the games that their tickets did not exist. StubHub and FIFA said the problems were caused by a new ticketing app, and fans have been advised to push StubHub for replacement tickets or refunds.Key Facts
- StubHub customers received late notices that their World Cup tickets were invalid or canceled.
- Fans reported losing money and facing poor customer service when trying to resolve the issues.
- StubHub said the problems stemmed from FIFA’s new ticket app causing transfer issues, not from actual ticket shortages.
- FIFA stated tickets bought through its official site are guaranteed valid for the 2026 World Cup.
- Consumer advocates recommend fans demand replacement tickets and persist with StubHub’s customer service.
- If fans do not want to attend, they can dispute charges with their credit card companies.
- Complaints can be made to the Federal Trade Commission and state attorneys general in the U.S.
- A law banning speculative ticket sales was passed by the U.S. House last year but is not yet in effect.
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