Cruise passengers 'stranded' after air con failure to be flown home
Summary
Passengers on the river cruise ship Skyla were stranded in Budapest for two days due to air conditioning failure during a heatwave. The cruise operator, Tui, apologized, canceled the cruise, arranged flights home, and offered full refunds plus compensation.Key Facts
- The Skyla cruise ship's air conditioning broke down while docked in Budapest during temperatures above 35°C (95°F).
- About 146 passengers were affected, including many elderly travelers.
- Passengers were moved to hotels but had to find their own food during the delay.
- Tui acknowledged the problem and is working with engineers to fix the air conditioning.
- The cruise was canceled, and Tui will give full refunds and a £100 voucher to passengers.
- Complaints showed this was not the first time the Skyla had air conditioning issues.
- Passengers praised the crew for providing plenty of water during the heat.
- The disruption happened during a European heatwave, with temperatures in Budapest forecast to reach 39°C (102°F).
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