World Cup dreams shattered as StubHub tickets cancelled at last minute leaving fans stranded outside stadiums
Summary
Many World Cup fans who bought tickets from StubHub found their tickets canceled just before the games, leaving them unable to enter stadiums. This has caused frustration and financial loss for fans, and a lawsuit has been filed against StubHub for failing to deliver paid tickets.Key Facts
- Sergio Montalvo spent $1,700 on StubHub tickets for the Argentina v Austria match but received a cancellation one day before travel.
- Montalvo’s family traveled from Mexico to Dallas, spending nearly $6,000 on travel and hotels but were left outside the stadium.
- Fans face last-minute ticket cancellations due to "speculative ticketing," where sellers list tickets they do not yet own.
- Eben Pingree from Boston lost $2,800 on StubHub tickets for a Scotland v Haiti match, disappointing his son.
- Fans who lost tickets have filed a class-action lawsuit against StubHub, accusing the company of failing to provide tickets after payment.
- StubHub blames FIFA’s new ticketing app for problems with transferring tickets on resale platforms.
- FIFA says its official platform is the only guaranteed way to buy World Cup tickets.
- Fans who lose tickets often receive refunds that do not cover extra travel and accommodation costs.
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