A grim job outlook meets a scrappy workforce as administrative assistants harness AI
Summary
Jobs for secretaries and administrative assistants, a field mostly made up of women, have been declining for many years and are expected to keep shrinking. Some administrative workers are using artificial intelligence (AI) tools like ChatGPT to help with tasks, making their work faster and allowing them to focus on other activities.Key Facts
- Administrative assistant jobs fell from 3.5 million in 2004 to 2.1 million in 2024.
- Nearly 97% of administrative assistants have been women.
- The job decline is expected to continue due to AI tools that can do some administrative work.
- Medical secretaries and administrative assistants in healthcare are an exception, with a 4% job growth expected by 2034.
- Deanna Danger, an administrative assistant, uses AI programs like Copilot and ChatGPT to take meeting notes faster.
- Using AI has helped Danger finish tasks in minutes that used to take hours.
- AI is changing how administrative assistants work but the full impact on their jobs is still unclear.
- Employers are offering AI training sessions to help administrative staff use these new technologies.
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