StubHub sued by fans who say ticket cancellations crushed dreams of going to World Cup
Summary
Fans have sued StubHub for canceling World Cup tickets they bought, saying the company sold tickets that did not exist or were later revoked. The lawsuit claims StubHub’s sales practices were misleading, and fans want compensation and a stop to StubHub selling World Cup tickets.Key Facts
- Two fans from California filed a federal lawsuit against StubHub in New York.
- They say they bought tickets for group stage World Cup matches but never received them.
- The lawsuit may become a class action for many affected fans.
- Fans claim tickets were canceled due to problems with FIFA’s digital ticket system.
- StubHub did not comment directly on the suit but said their goal is to get fans into events.
- StubHub offers a FanProtect Guarantee promising replacement tickets or refunds, but one fan said they did not get a refund.
- FIFA says it cannot control ticket resale on third-party platforms like StubHub and denies responsibility for system problems there.
- FIFA sells tickets through its official marketplace and adds a 30% fee on resold tickets.
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