Mayfair casino facing legal action after former waiter says he did not get fair share of tips
Summary
A former waiter at the Metropolitan Mayfair casino has filed a complaint saying he did not receive a fair share of tips and service charges. He claims managers took some of the money, which should mostly go to the staff serving customers, and the casino has not clearly explained how tips and charges are shared out.Key Facts
- The Metropolitan Mayfair casino is owned by Metropolitan Casinos group, part of Silver Point Capital.
- The former waiter worked there for five years before being asked to leave.
- The casino adds a 12.5% optional service charge on food and drinks.
- UK law from October 2024 requires all tips and service charges to be fairly and openly shared with staff.
- The waiter says he and other staff often shared tips with managers, who do not work directly with customers.
- Payslips do not clearly show how service charges or card tips are divided.
- The Unite union says workers should control their own tips and opposes managers taking a share.
- The government issued draft rules that require employers to consult workers about tip sharing policies.
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