NHS app to use AI to determine which service best for patients
Summary
The NHS in England will use artificial intelligence (AI) in its app to help patients find the right health service, such as a GP, pharmacy, or emergency care. The AI tool will ask patients questions and suggest the best option, with a full rollout expected by April 2028.Key Facts
- The new AI triage tool will guide patients to appropriate services based on their answers.
- Over 200,000 patients will use the tool within the next year.
- The tool was tested at a medical practice in Sussex, reducing phone queues by 29%.
- NHS England plans a £10 billion investment to improve technology and digital systems starting in 2025.
- AI will also be used to transcribe and summarize hospital appointments in real time at some NHS trusts.
- Trials showed NHS staff spent 25% more time with patients when using AI notetaking technology.
- Health experts stressed the importance of patient safety, confidentiality, and keeping human judgement in decisions.
- There are concerns about making sure all patients can access services, including those less comfortable with digital tools.
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