US airlines chase profits in premium cabins, deepening a fare class divide on flights
Summary
U.S. airlines have been focusing on attracting passengers who pay more for first-class, business-class, and premium-economy seats. This strategy creates very different travel experiences for passengers on the same flight, with premium travelers enjoying more comfort and services, while economy travelers face more basic conditions.Key Facts
- Airlines like Delta, American, and United are expanding premium seating and improving high-end amenities.
- Premium cabins include first-class, business-class, and premium-economy seats that offer more space and perks.
- Premium passengers get benefits like priority security, lounge access with food and drinks, early boarding, and larger seats.
- Economy passengers often wait in lines, pay more for food, board late, and have less comfortable seating.
- Since the COVID-19 pandemic, airlines have emphasized premium cabins to increase profits.
- Delta CEO Ed Bastian said airlines aim to win by offering the best, not the cheapest, experience.
- United CEO Scott Kirby said investments also improve experiences for economy travelers, including better entertainment and apps.
- Airlines used to give free first-class upgrades to loyal customers but now sell more premium seats directly to travelers willing to pay.
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