Blind woman ‘livid’ after Wetherspoons pub asks for guide dog’s ID
Summary
A blind woman was asked to show ID for her guide dog at a Wetherspoons pub and was told she could not be served without it. The pub chain apologized, saying they made a mistake, and is meeting with her to apologize in person.Key Facts
- Joanne Hewitson, who is blind, was asked for proof that her guide dog, Rosie, was genuine at a Wetherspoons pub in Hartlepool.
- She did not have an ID card for Rosie and was told by staff that without it, she could not be served.
- Hewitson said the dog was wearing a harness with a nationally recognized logo and behaved well.
- By law, guide dog owners are not required to show ID for their dogs.
- She left the pub feeling unwelcome and disadvantaged compared to other customers.
- Hewitson shared her experience on social media and heard from other assistance dog owners with similar stories.
- Wetherspoons apologized, said guide dogs are welcome without documentation, and admitted the staff made an error.
- The pub’s area manager is arranging a face-to-face apology with Hewitson.
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