United Airlines must face lawsuit over 'window seats' that lack windows
Summary
A judge ruled that United Airlines must face a lawsuit from passengers who paid extra for window seats that had no actual windows. The passengers say the airline did not clearly warn them about this when they booked their seats.Key Facts
- Passengers sued United Airlines for selling window seats without real windows on some planes.
- United argued that "window" only means the seat’s location near the wall, not that it has a view outside.
- The judge rejected United’s defense and said the airline promises real window seats in ticket and booking information.
- Passengers want the lawsuit to proceed, claiming they paid more expecting a real window for comfort and view.
- Similar lawsuits were filed against Delta Air Lines for the same issue.
- United says it has improved its seat selection process to give customers more information.
- The lawsuit asks for millions of dollars in damages for over a million passengers per airline.
- Delta is trying to get its lawsuit dismissed in a New York federal court.
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