Hundreds of jobs at risk as John Lewis announces closure of in-store services
Summary
John Lewis plans to close its in-store gift wrapping and foreign exchange service desks, risking 200 jobs. The company says customers prefer to buy foreign currency online and these changes will happen this autumn, but no final decision has been made yet.Key Facts
- John Lewis may cut 200 jobs by closing gift wrapping and foreign exchange desks in many stores.
- The foreign exchange desks operate in 30 stores; gift wrapping desks are in 25 stores.
- Customers can still buy foreign currency online and get it delivered or pick it up in stores.
- Most customer questions are already handled by shop floor staff, who will continue after closures.
- The company is consulting with affected workers and aims to support them during the process.
- John Lewis is changing to meet customer preferences for online and modern services.
- Last year, the parent company cut 3,300 jobs and has been reducing costs by closing stores and cutting some projects.
- In March, the company paid bonuses to employees for the first time in four years after a profit increase.
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