Major outage hits Telstra mobile network as thousands report they can’t make calls or access internet
Summary
Telstra, Australia's biggest mobile network, experienced a nationwide outage that stopped many customers from making calls and using mobile internet. The problem also caused Victoria’s regional trains to stop running because their radio connections were affected.Key Facts
- The Telstra network outage began around 4 a.m. and affected about 7,500 reported customers.
- Telstra provides mobile services to roughly 25 million people across Australia.
- Victoria’s regional train services were suspended due to the outage impacting their radio communication.
- Telstra told users to try restarting their phones as a temporary solution.
- The outage also disrupted emergency calls to triple zero in Western Australia.
- Similar outages recently affected other providers like Vodafone and Optus.
- Australian authorities now require telecom companies to report outages with detailed timing and causes.
- Past outages have caused serious issues, including two deaths linked to an Optus disruption in 2025.
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