Trains and emergency calls affected after major outage at Australia's largest telecoms company
Summary
A major outage at Telstra, Australia's largest telecommunications company, caused mobile service interruptions, cancelled train services, and issues with emergency calls on Wednesday. The problem started early morning, lasted about six hours, and was linked to time-keeping servers, with no signs of a cyber attack.Key Facts
- The outage began at 4:30 a.m. local time and affected mobile calls and data across Australia.
- About 90% of the network was restored within six hours.
- The issue was caused by time-keeping servers in Sydney and Melbourne, but the exact cause is unknown.
- Emergency call system 000 remained operational, but some emergency calls did not connect, prompting welfare checks.
- Train services in Victoria and some in New South Wales were cancelled or disrupted.
- National freight services were also affected.
- Around 80,000 businesses using the Tyro payment app experienced payment outages.
- The Australian Communication and Media Authority will investigate the outage.
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