Haves, have-nots and know-nots: Inside AI's new class divide
Summary
Artificial intelligence (AI) is creating a big gap in how people experience and use it. While some experts use advanced AI tools for coding and research, most Americans only see simpler versions like chatbots or search helpers and don’t fully understand or trust AI.Key Facts
- Advanced AI models like OpenAI’s Sol and Anthropic’s Fable are used by a small group of expert users for tasks like coding and cybersecurity.
- Most Americans encounter AI through basic tools like chatbots, search summaries, or customer service bots, not advanced AI systems.
- Around half of U.S. adults use AI chatbots, mostly for simple information searches.
- There is a hierarchy of AI users: free users, paid users, power users, preview users, and an insider class with early access to new AI tools.
- AI trust is low: 63% of Americans think AI is advancing too fast, and only 16% believe it will benefit society in the next 20 years.
- The biggest benefits of AI currently go to investors, big tech companies, and elite users, while many workers face job disruptions.
- The U.S. government has created AI literacy programs and funded workforce retraining to help workers adapt to AI changes.
- Despite education efforts, most people lack access to the best AI tools and deeper technical knowledge.
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