Firmware update bricks Hue Bridge Pro devices; Philips gives free replacements
Summary
A recent firmware update caused some Philips Hue Bridge Pro smart hubs to stop working, showing a red light and becoming unusable. Philips recognized the problem and is now offering free replacements for affected devices while working on a fix to prevent more devices from breaking.Key Facts
- A firmware update (version 2071353020) released in early June caused some Hue Bridge Pro devices to stop working.
- The issue mainly affected users who disabled automatic updates and installed the update after it had been stored on the device for over 10 days.
- Fewer than 100 devices were impacted, according to Philips.
- Philips is providing free replacement devices to customers with broken Hue Bridge Pros, regardless of warranty status.
- Customers need to reconnect and reconfigure their smart lights and accessories on the new Bridge Pro, which is time-consuming.
- Philips is rolling out a new update to stop more devices from breaking.
- The Hue Bridge ecosystem currently does not support backing up or migrating settings between certain Bridge models easily.
- Users reported difficulty and frustration in resetting devices and rebuilding their lighting setups after the update caused their devices to fail.
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