South East Water to pay £30.5m penalty after multiple failures
Summary
South East Water will pay a £30.5 million penalty after investigations found it failed to provide reliable water supply and breached its licence. The regulator Ofwat said the fine covers multiple supply interruptions affecting hundreds of thousands of customers between 2020 and 2023.Key Facts
- South East Water faced three separate investigations by water regulator Ofwat.
- The company caused water supply problems for over 286,000 people from 2020 to 2023.
- Additional supply issues occurred between November and January, affecting up to 70,000 homes in Kent and Sussex.
- Moody’s lowered South East Water’s credit rating in May, causing a licence breach.
- Ofwat imposed a £30.5 million penalty, including a previously proposed £22 million fine.
- An independent monitor will now oversee South East Water’s improvement efforts.
- Ofwat expects the company to make lasting improvements to avoid future supply interruptions.
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