Heating oil customers to get up to £350 compensation for cancelled orders
Summary
Heating oil customers in the UK who had their orders cancelled and then faced higher prices during the Middle East war will receive up to £350 in compensation. The UK’s Competition and Markets Authority (CMA) found that around 1,700 customers were affected and some suppliers have agreed to repay the difference, while others may face legal action.Key Facts
- About 1,700 heating oil customers had their orders cancelled and had to pay more later or go without fuel.
- Heating oil prices in the UK rose sharply (up 92% at the peak in April) due to the Middle East conflict.
- Some customers paid between £150 and £350 more for heating oil after cancellations.
- The CMA investigated and contacted suppliers, leading some to agree to compensate customers.
- Customers who did not buy more oil will have their original orders honored at the agreed price.
- The CMA is prepared to take legal action against suppliers who refuse to compensate customers.
- Around 1.5 million UK households, mostly in rural areas without access to mains gas, rely on heating oil.
- The CMA recommends new rules for heating oil suppliers, including a supplier register and better customer protections.
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