What are my rights if my flight is cancelled or delayed?
Summary
When flights are cancelled or delayed, passengers flying from the UK or EU have the right to a refund or an alternative flight without extra cost. Airlines must also provide food, accommodation, and transport if passengers are stuck because of cancellations or long delays. Extra compensation is only paid if the airline is responsible for the problem.Key Facts
- UK and EU laws require airlines to offer refunds or alternative flights for cancelled journeys.
- Passengers can get money back for unused parts of their ticket, even if other legs were completed.
- Airlines must provide meals, communication options, lodging, and transport if passengers face cancellations or long delays.
- For delays, the assistance rules apply if flights are delayed by more than 2 hours (short haul), 3 hours (medium haul), or 4 hours (long haul).
- If delayed over 5 hours, passengers can choose to get a full refund instead of traveling.
- “Extraordinary circumstances” like conflicts, bad weather, or strikes mean no extra compensation is paid beyond basic rights.
- Passengers may need to claim additional losses, like hotel fees, from travel insurance or credit card providers.
- Package holiday customers booked with ABTA members have similar rights to refunds or alternative flights.
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