Investigation into parking charges for drivers queuing at petrol stations
Summary
The UK's Competition and Markets Authority (CMA) is investigating Euro Car Parks over whether charging drivers who queue at petrol stations is fair. The CMA is also looking into the company’s appeals process to see if it breaks consumer protection laws.Key Facts
- Euro Car Parks is one of the largest private parking companies in the UK, managing over 3,000 locations.
- The CMA is checking if it is fair to charge drivers parking fees while waiting for petrol pumps or using related services.
- The investigation will also review if Euro Car Parks’ appeals process treats customers fairly.
- The CMA is concerned some parking operators add extra fees beyond the parking charges.
- There have been complaints about unclear signs, faulty apps, and broken ticket machines at private parking sites.
- The CMA’s research shows parking tickets issued at places like gyms and supermarkets more than doubled over six years to 14.4 million.
- The investigation is ongoing and expected to last until spring 2027.
- The CMA has warned the parking sector to follow consumer laws or face action.
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