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Almost half of homes have never switched from Power NI

Almost half of homes have never switched from Power NI

Summary

Nearly half of the homes in Northern Ireland have never switched their electricity supplier from Power NI, which is the main provider in the region. A report by the Utility Regulator shows fewer people are changing suppliers, which suggests that energy markets might be stabilizing. Power NI recently announced a 4% price increase.

Key Facts

  • Almost 50% of Northern Ireland households have never switched from the electricity supplier Power NI.
  • The Utility Regulator released information about "sticky customers," who are people that stick with the same supplier.
  • Last year, fewer people switched their electricity and gas suppliers, indicating market stabilization.
  • Power NI is the only regulated supplier in Northern Ireland, with prices controlled by the Utility Regulator.
  • More than 93,000 households changed electricity suppliers in 2024, a drop from the year before.
  • The number of complaints from electricity customers remained above 30,000.
  • Complaints from gas customers went up in 2024, mostly about bills, payments, and customer service.
  • Power NI recently raised its electricity prices by 4%.
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