Metro Bank customer fights for £14,000 refund after AI-linked fraud
Summary
A Metro Bank customer lost over £14,000 in a fraud linked to the AI chatbot Claude. The bank delayed fully blocking fraudulent transactions, but has refunded the customer temporarily while seeking a refund from Anthropic, the company behind Claude.Key Facts
- Zoli Rutter, a businessman, had £14,244 stolen via fraudulent payments linked to Claude, an AI chatbot.
- Fraudsters used Rutter’s Metro Bank debit card to buy credits to access Claude without his permission.
- Metro Bank alerted Rutter about suspicious transactions on 19 June but only blocked the specific transaction, not the whole account.
- Despite Rutter denying the transaction, multiple fraudulent payments between £90 and £200 continued before the bank fully froze the card.
- Metro Bank temporarily refunded Rutter and is requesting a chargeback from Anthropic, which banned the user behind the fraud.
- Anthropic says there is no sign their systems leaked card details and encourages customers to report unauthorized charges for refunds.
- Metro Bank apologized for service failures and offered Rutter £300 compensation.
- Rutter plans to complain to the Financial Ombudsman Service about how the bank handled the case.
Read the Full Article
This is a fact-based summary from The Actual News. Click below to read the complete story directly from the original source.
