A rail nightmare: what it’s like on England’s busiest commuter-only train
Summary
The 5.46pm train from London Euston to Crewe is England’s busiest commuter-only train and is often overcrowded, causing passengers to stand or sit on the floor. Commuters report delays, cancellations, and uncomfortable conditions despite attempts to increase seating and add air conditioning.Key Facts
- The 5.46pm London Euston to Crewe train is the busiest commuter-only service in England and Wales.
- It had a load factor of 170% last autumn, meaning it carried 70% more passengers than its seating capacity.
- The number of seats on this train increased from 460 to 812 since the report was made.
- Passengers often stand or sit on the floor due to lack of seats and space to store luggage.
- Delays or cancellations have caused some commuters’ journeys to take up to five hours.
- The train is popular because it is cheaper than a shorter alternative service to Crewe.
- Despite air conditioning, many commuters find the train hot and stuffy due to overcrowding.
- Andy Burnham, newly appointed prime minister, has criticized poor rail services and supports nationalizing transport networks.
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