Apology after carer fed dog food to elderly woman by mistake
Summary
A home care worker accidentally fed an elderly woman dog food, leading to an investigation that found serious failures in her care over several months. Portsmouth City Council ended its contract with the care company, Radis Community Care, and both parties have apologized for the mistakes.Key Facts
- The elderly woman ate three spoonfuls of microwaved dog food meant for dogs.
- The mistake happened in June 2024, one month before the woman died from frailty due to old age.
- Radis Community Care staff logged the meal as "lamb dinner" without checking properly.
- An investigation found poor care that included missed visits, stale food, and neglect like leaving the woman wet or in darkness overnight.
- The woman’s Do Not Attempt Resuscitation (DNAR) order was found crumpled in a cupboard.
- The local council’s inquiry took six months but should have taken less than one month.
- Portsmouth City Council refunded care fees, paid extra compensation, and stopped using Radis for home care.
- Radis said it had improved its services and was no longer employing the worker involved in the incident.
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