AI isn’t enough to protect social media communities from AI
Summary
Social media platforms are using artificial intelligence (AI) to moderate content and remove harmful or spammy posts. However, these AI tools sometimes delete helpful and real posts by mistake, reducing the quality of communities like Reddit’s AskHistorians. The rise of AI has also made it harder to spot fake accounts and spam because AI can create realistic-sounding messages.Key Facts
- Reddit recently used new AI tools to remove many posts from the AskHistorians community, including valuable content that took hours to research.
- Moderators believe the AI mistakenly flagged posts linked to a historical photo website as spam.
- Reddit claims AI helped increase removal of hate and violent content by over 200% and reduce harmful content exposure by more than 40%.
- The deleted posts show that AI moderation can produce false positives, removing good content by accident.
- AI-generated content, like spam made by chatbots, is becoming harder to detect because it sounds more human-like.
- Marketing groups use AI to create fake social media content to boost brand visibility through chatbots.
- This situation creates new challenges for social media platforms trying to keep communities safe and authentic.
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