Travelodge staff gave domestic abuser key to his victim's room
Summary
A woman named Lucy was attacked by her abuser in a Travelodge hotel room after staff gave him a key. Travelodge admitted their policy was not followed and said they have improved their room access security since the incident.Key Facts
- Lucy was staying at a Travelodge hotel to escape abuse.
- Her abuser gave the receptionist false information and asked for her room key.
- The receptionist gave him a key and directed him to Lucy’s room.
- The abuser attacked Lucy, kicked down the door, and forced his way inside.
- Lucy fled and asked for help but was only offered another room by Travelodge.
- Travelodge confirmed their policy is to never confirm guest details or give keys without permission, but this was ignored.
- After a similar attack in 2022, Travelodge updated their key access policy to require guest permission.
- Travelodge said they retrained staff after discovering policy breaches in these cases.
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