Pet owners say smart pet feeder outage led to furry ones going unfed
Summary
Petlibro, a company that makes smart pet feeders, experienced an outage that caused some users’ devices to stop working properly. The outage affected the app connection and led to some pets missing scheduled feedings. Petlibro has since restored service and is investigating the cause.Key Facts
- Petlibro smart pet feeders connect to Wi-Fi and Bluetooth for app control and scheduled feeding.
- On Tuesday, the Petlibro app experienced a service disruption that made it hard for some users to access the app or control their feeders remotely.
- Petlibro identified the problem related to communication between the app and online servers.
- Service was fully restored by 7 pm PT on Wednesday, but some feeding or activity data during the outage may be lost.
- Petlibro says scheduled feedings should continue offline because feeding times are stored on the device itself.
- Some users reported their feeders did not dispense food as scheduled during the outage, leading to conflicting experiences.
- The company is reviewing user reports to understand why some devices failed to operate properly during the outage.
- The incident highlights risks of relying on smart devices for critical tasks like pet care.
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