I got an £89 refund – how to cancel and avoid unwanted subscriptions
Summary
Many people sign up for free trials of subscription services but then face unexpected charges because they forget to cancel or the cancellation process is difficult. Some users shared their experiences of how they handled unwanted subscription fees and gave advice on how to avoid these problems.Key Facts
- Subscriptions often start with free or discounted trials but continue billing if not canceled.
- Sophie Branscombe was charged £89.99 after a free trial and got a refund through Apple by reporting a problem.
- Hussein Zaaiter faced repeated charges and found it extremely hard to cancel his software trial subscription.
- Hussein had to freeze his bank card to stop the charges.
- Rosalinda Kwafo-Akoto thought her free trial ended automatically but was still charged; it took 1.5 hours to contact customer service and cancel.
- Experts advise setting reminders to cancel before trials end, carefully reading terms and conditions, and getting confirmation emails for cancellations.
- UK officials, including Prime Minister Andy Burnham, are working to stop subscription traps that confuse consumers.
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