Summary
BMO Financial Group is studying how humans and artificial intelligence (AI) work together to improve banking. They are developing a way to measure these interactions to ensure AI enhances human skills and improves customer experiences responsibly. The goal is to create a system that is transparent and accountable.
Key Facts
- AI is commonly used in banking for customer service and fraud detection.
- BMO Financial Group is working on a framework to measure human and AI interactions.
- This framework focuses on user experience, performance, and trust.
- BMO aims to develop a scoring system to assess employee interactions with AI.
- The goal is to identify whether improvements come from humans, AI, or their teamwork.
- Trust and control are essential for employees using AI.
- Responsible use of AI ensures ethical and effective outcomes in banking.
- BMO’s efforts aim to set standards for the financial industry for AI use.
