Petlibro accused of “gaslighting” users over smart pet feeder outage
Summary
Petlibro experienced a cloud server outage that stopped users from controlling their smart pet feeders through the app, which caused frustration among pet owners. The company fixed the problem after several attempts and explained the technical issues caused the outage, while also addressing complaints about communication and device functionality during the outage.Key Facts
- Petlibro’s smart pet feeders lost connection to the app due to cloud server problems starting August 11.
- The outage caused the system memory to overload from too many data requests, leading to repeated failures.
- Petlibro’s team worked to identify and fix a cache issue, fully restoring service by late Wednesday night.
- The app could not connect to devices during the outage, so functions like on-demand feeding, notifications, and video were unavailable.
- Petlibro sent emails, social media posts, and created a status page to update users during the outage, but some users said they didn’t get these messages.
- Some users reported their feeders did not perform scheduled feedings offline as claimed by Petlibro.
- Petlibro’s CEO said the company is increasing system capacity and preparing audits to prevent similar problems.
- The company acknowledged the frustration caused and apologized to users.
Read the Full Article
This is a fact-based summary from The Actual News. Click below to read the complete story directly from the original source.
