Stifling heat and broken toilets: TUI River Cruise passengers tell of their holiday hell
Summary
Passengers on TUI River Cruises have reported problems such as broken air conditioning and plumbing while on expensive European river cruises. Many customers said the company’s customer service and refunds did not meet their expectations, and TUI apologized for the issues on some trips.Key Facts
- Several passengers on TUI’s Skyla and Isla river cruise ships experienced broken air conditioning during their holidays.
- The Skyla had hot air blowers instead of cooling air conditioning, causing discomfort during a heatwave.
- Plumbing problems, such as broken toilets and inconsistent shower temperatures, were reported on the Isla.
- Some passengers paid nearly £4,000 for their trips but were offered small refunds (e.g., £300) with short acceptance deadlines.
- Customers accused TUI of selling the cruises as luxury trips despite known problems on the ships.
- TUI apologized for trips that did not meet their usual standards and acknowledged customer frustration.
- Issues with air conditioning and facilities date back several months, and customers reported problems on trips in 2024 and 2025.
- Passengers were sometimes moved to basic hotels when ship conditions became unbearable.
Read the Full Article
This is a fact-based summary from The Actual News. Click below to read the complete story directly from the original source.
