Dutch regulator fines Uber $966m for automating driver suspensions
Summary
The Dutch data protection authority fined Uber €825 million ($966 million) for using automated systems to deactivate driver accounts without properly informing them or involving human review. Uber plans to appeal the decision, which is the second-largest fine under Europe’s GDPR rules that protect people from computer-made decisions affecting their lives.Key Facts
- The fine of €825 million ($966 million) was issued on August 17 by the Dutch data protection authority.
- This is the second-largest GDPR fine, after a €1.2 billion fine against Meta for data transfer violations.
- Uber automated suspensions of driver accounts for suspected fraud or low customer ratings without adequate human review or warning.
- GDPR rules say important decisions affecting people’s lives must include human review and a way to challenge the decision.
- The case involves incidents across Europe from 2018 to 2022, starting from a French complaint.
- Uber says it usually includes human reviews and disputes for suspensions and calls the fine disproportionate.
- The fine is based on a share of Uber’s estimated 2025 revenue.
- A digital rights group is preparing a lawsuit to seek compensation for drivers affected by the automated decisions.
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