Reform proposes £30 tax rebate for HMRC phone delays
Summary
Reform UK, led by Robert Jenrick, proposes giving taxpayers a £30 tax discount if they wait more than 30 minutes on hold when calling HM Revenue and Customs (HMRC). The proposal also includes linking the pay of senior HMRC officials to customer service goals and changing data privacy rules to reduce business regulations.Key Facts
- Reform UK wants to give taxpayers a £30 tax credit if they wait over 30 minutes on HMRC phone lines.
- The tax credit would be limited to two times per tax year per person.
- Reform claims HMRC’s poor phone service hurts working people and trust in the tax system.
- HMRC improved call response times after MPs criticized them in a report early in 2025.
- Reform plans to make senior HMRC officials’ pay depend on meeting customer service targets.
- The party wants to replace current UK data privacy rules (GDPR) with lighter rules like New Zealand’s.
- Labour criticized Reform’s plan, saying it would remove important protections for people’s private data.
- HMRC has not yet commented on the Reform proposal.
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