FCC plans robocall scorecard to grade phone companies on spam call blocking
Summary
The Federal Communications Commission (FCC) plans to create a scorecard that will rate phone companies on how well they block illegal robocalls, also known as spam calls. This scorecard will share information like call-blocking results and customer complaints to help consumers see which phone companies protect them best from unwanted calls.Key Facts
- The FCC will make a robocall mitigation scorecard to rate phone providers' efforts against illegal robocalls.
- The scorecard may use numbers, letter grades, or risk categories (low, medium, high) to show performance.
- It will include data like how many robocalls are blocked and customer complaints.
- The scorecard will cover wireless, wireline, and VoIP phone companies that serve retail customers.
- The FCC wants to move beyond simple checklists to measuring real results in blocking robocalls.
- Consumers will get more information about which providers are better at stopping spam calls.
- The FCC is asking the public to comment on what data should be used for the scorecard.
- Consumer groups support the plan but worry about what data will be included and how useful it will be to customers.
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