'It's been a nightmare': Passengers face airport chaos after air traffic issue
Summary
A technical problem with the UK’s air traffic control system caused many flight delays and cancellations at major airports like Heathrow and Gatwick. Passengers experienced long waits, difficulties with luggage, and some had to sleep in airports or hotels while airlines worked to fix the situation.Key Facts
- The air traffic control issue affected hundreds of thousands of passengers on Tuesday and Wednesday.
- Flights were cancelled or delayed at main UK airports including Heathrow, Gatwick, Luton, and Glasgow.
- Nats, the UK’s air traffic control provider, said operations are now stable but some delays will continue.
- Martin Rolfe, head of Nats, apologized and met with Transport Secretary Heidi Alexander, who requested a full investigation.
- Passengers described crowded baggage reclaim areas, long waits, and having to sleep on floors in airports and hotels abroad.
- More than 340 flights were cancelled on Wednesday alone.
- Airlines must still get passengers to their destinations, sometimes using other carriers.
- Passengers were advised to check flight status before going to airports.
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