Hospitals Have the Technology. Why Aren’t They ‘Smart’ Yet?
Summary
Hospitals around the world have many new technologies like artificial intelligence and telehealth, but they often don’t use them widely in regular care. Experts say having the technology is not enough; hospitals must fully integrate it into their everyday work and make it easier for staff and patients to use.Key Facts
- Many hospitals own advanced technology but few use it across their whole system.
- For example, 82% of hospitals use teleconsultation, but over half use it in less than 5% of patient visits.
- Digital maturity in hospitals relies on strong data systems, security, and communication, not just new gadgets.
- Testing new technology on a small scale (“pilots”) is easier than expanding it to serve many patients.
- NYU Langone Health focuses on projects that can scale across the whole system instead of small pilots.
- Successful adoption requires technology that works in many languages and different care settings.
- Integration challenges include dealing with old technology and managing change across large hospital staff.
- Some hospitals are expanding tools like ambient documentation, which captures clinical notes automatically.
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