Summary
Several European airports, including Heathrow, faced a cyber-attack that disrupted electronic check-in and baggage systems. The software problem is linked to a provider, Collins Aerospace, and has caused delays and cancellations at affected airports. Manual check-in operations are being used to manage the situation.
Key Facts
- Heathrow and other European airports experienced a cyber-attack on their check-in systems.
- The issue is related to software from Collins Aerospace, a company owned by RTX.
- Airports like Brussels and Berlin also reported delays and are using manual check-in processes.
- Heathrow advised passengers to check their flight status before heading to the airport.
- Eurocontrol requested airlines to cancel half their flight schedules at some airports due to the problem.
- Nearly 100 flights were delayed at Heathrow, 70 in Brussels, and 15 in Berlin as of a specific time.
- Manual check-in and baggage operations are being used to reduce the impact.
