Heathrow braces for second day of disruption after cyber-attack
Summary
Several European airports, including Heathrow, are experiencing delays and disruptions due to a cyber-attack on a system used for check-in and baggage handling. The software affected allows multiple airlines to share check-in desks at airports. Efforts to fix the problem are ongoing, with manual check-in processes and additional staff being used to lessen the impact.Key Facts
- A cyber-attack affected the check-in and baggage system at several European airports.
- Heathrow Airport continues to deal with disruptions, with many flights delayed.
- The software involved lets multiple airlines use the same check-in areas.
- Collins Aerospace, the software provider, confirmed the technical issue.
- At Brussels Airport, about 44 flights were canceled, and manual check-in is in place.
- British Airways at Heathrow is using a backup system and continues to operate.
- Airports like Dublin and Berlin are advising passengers to use online check-in.
- The National Cyber Security Centre is investigating the cyber-attack's impact.
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