McDonald’s Is Spending $8.5 Billion. 7 Changes Customers Could See
Summary
McDonald’s plans to spend $8.5 billion by 2036 to upgrade its restaurants and support franchisees. The changes include new technology like AI for ordering, bigger play areas, more chicken menu options, and improved customer experiences.Key Facts
- McDonald’s will spend $8.5 billion to modernize its restaurants and help franchisees through 2036.
- An AI ordering system called Archy will take orders in English and Spanish, expected to be in most U.S. locations by 2027.
- McDonald’s will add more mobile pickup lockers to handle delivery orders and improve delivery service.
- Play areas for children will be bigger and upgraded after many closed during the COVID-19 pandemic.
- Grilled chicken sandwiches and wraps will return to the menu, aiming for more market share in chicken by 2030.
- McCafé will expand its drink options to include refreshers, energy drinks, and crafted sodas.
- Employees will receive better training focused on food quality and customer service.
- A new tiered rewards system will be introduced to encourage customer loyalty.
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