Virtual queue for disabled at Alton Towers praised
Summary
A new virtual queuing system for visitors with disabilities will be introduced first at Alton Towers and later at other Merlin theme parks. The system allows users to wait for rides via an app instead of physical lines, and disability groups have praised the improvements.Key Facts
- The new Ride Access Pass (Rap) system will start at Alton Towers at the end of the year.
- It will later be used at other Merlin parks, such as Thorpe Park and Legoland Windsor.
- The virtual system lets visitors queue through an app and get notified when their turn is near.
- The eligibility for the Rap remains the same for people with physical, emotional, or learning needs.
- The system was created with input from disability charities and groups like the National Autistic Society and Scope.
- The previous plan to limit physical Rap use for some conditions caused public backlash and was paused.
- The new virtual queue means pass holders wait the same time as others but can wait in more comfortable places.
- Merlin aims to improve visitor experience and make parks more inclusive for people with disabilities.
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