Summary
Changes at the Social Security Administration during the Trump administration have reportedly made it harder for many disabled and poor Americans to get the help they need. These changes include updates to phone systems and policy shifts that some say have led to more difficulties for those requiring in-person services. However, the administration highlights improvements such as reduced waiting times for claims.
Key Facts
- A report says that changes by the Trump administration have negatively affected disabled and poor Americans.
- Researchers from several universities conducted the report based on interviews with benefits specialists and attorneys.
- The Social Security Administration (SSA) manages retirement and disability benefits and provides SSI for the poor and disabled.
- Some improvements include a faster processing time for disability claims and overall fewer pending claims.
- People needing in-person help at SSA offices face shorter appointment times.
- Changes to the phone system make it difficult for lawyers to connect with the right offices.
- SSI recipients are among the most vulnerable, with strict financial limits and complex reporting requirements.
- The SSA reports high customer satisfaction and increased online service use, with claims of better efficiency in recent times.
