Octopus sorry for chasing man over £6k wrong bill
Summary
A man named Peter Holden was pursued by the energy company Octopus for nearly four years over a gas bill mistakenly issued to him that belonged to someone else. Despite admitting the mistake, Octopus continued to send bills and involve debt collectors. After the issue was highlighted by a news outlet, the company's representative apologized and promised staff training to prevent future errors.Key Facts
- Peter Holden received gas bills for over £6,000, which were not his, from Octopus Energy for almost four years.
- The mistake occurred because of a confusion with meter numbers in industry data.
- Holden was sent bills and contacted by debt collectors multiple times since August 2021.
- Octopus Energy acknowledged the error but continued to send bills and involve debt collectors.
- Octopus Energy's commercial director apologized to Holden after the issue gained media attention.
- Holden's credit score was not affected, and his personal details were not shared, according to the company.
- Despite assurance that he was not liable, bills continued to be sent to Holden's address.
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